Complaints Policy

At KZG, we are committed to delivering the highest quality products and services to our customers. We understand that, occasionally, issues may arise, and we value the opportunity to address any concerns you may have. This Complaints Policy outlines the process for submitting and resolving complaints to ensure that your experience with us is handled in a professional and fair manner.

1. How to Submit a Complaint
   If you are dissatisfied with any aspect of our products, services, or customer support, we encourage you to submit a complaint. Please provide clear and concise details regarding the nature of your complaint, including:

   • The product or service involved

   • A description of the issue

   • Any relevant order numbers or reference details

2. Acknowledging Your Complaint
   Upon receiving your complaint, we will acknowledge it within [X] business days. We will provide you with a reference number and an estimated timeline for resolving the issue. If further information is required, we will promptly contact you.

3. Investigation Process
   Once your complaint is acknowledged, our team will begin investigating the matter. We aim to resolve complaints quickly and efficiently, typically within [X] business days. In cases where the issue is more complex, we may take additional time to ensure a fair resolution.

4. Resolution and Outcome
   After investigating your complaint, we will provide you with a resolution. If we find that your complaint is valid, we will take appropriate action to address the issue, which may include:

   • Offering a refund or replacement (if applicable)

   • Providing a discount or compensation

   • Addressing the root cause of the problem to prevent future issues

   We will communicate the outcome to you in writing, and any steps taken will be explained thoroughly.

5. Escalation Process
   If you are not satisfied with the resolution or feel that your complaint has not been handled properly, you can escalate the issue to a senior representative or management team. They will review the complaint and the resolution steps taken, and a final decision will be made.

6. Customer Satisfaction
   At KZG, we strive to continuously improve our services and products based on customer feedback. Your complaint is an important opportunity for us to enhance our offerings and ensure that similar issues do not arise in the future.

7. Confidentiality
   We handle all complaints with the utmost confidentiality and respect. Any personal information provided during the complaint process will be protected in accordance with our privacy policy.